ServiceNow CSM Leader

At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design. Capability Leadership, Growth and Strategy

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings with a strong emphasis on CSM (Customer Service Management). Client Engagement & Delivery
• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions
• Collaborate with clients to develop long-term relationships and provide exceptional service.
• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work

The successful candidate will be responsible for leading a team of ServiceNow consultants, architects, and developers. This includes managing team members, providing guidance and mentorship, and overseeing solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.