ServiceNow SecOps Business Process

ServiceNow SecOps Business Process / Technical Consultant

This role supports a U.S. Government customer on a mission‑critical cyber operations program. You will design, develop and implement ServiceNow Security Operations (SecOps) solutions that enhance the customer's ability to detect, respond and remediate security threats.

A hybrid role combining ServiceNow SecOps development, integration engineering and process consulting. Directly work with security stakeholders, translate mission requirements into technical designs, and deliver scalable, secure and automated SecOps capabilities within the ServiceNow platform. Responsibilities

• Design, prototype and implement ServiceNow SecOps applications:
• Security Incident Response: enrichment, correlation rules and automated playbooks.
• Vulnerability Response: scanner integrations, remediation workflows, patch group automation.
• Configuration Compliance: policy exception handling, remediation tasks and compliance dashboards.
• Threat Intelligence: ingestion of IOCs, sightings search and enrichment workflows.
• Support the customer's roadmap for Splunk integrations to enable alert ingestion, bi‑directional incident synchronization and SIEM dashboards.
• Develop custom integrations with SIEM, scanner and intel tools using IntegrationHub, REST/SOAP APIs and MID Server.
• Build and maintain orchestration playbooks, Flow Designer workflows, Business Rules and Script Includes to automate enrichment and response actions.
• Document and maintain policies, procedures and technical designs aligned with Agile development practices and secure coding standards.
• Lead workshops with SOC, IR and VR teams to capture mission needs, define business requirements and translate them into technical solutions.
• Create and maintain Performance Analytics dashboards and KPIs to provide real‑time visibility into security posture.
• Support incident resolution, troubleshooting and sustainment of the ServiceNow SecOps environment.
• Provide mentorship and knowledge transfer to client staff on best practices and solution sustainment. Required Skills
• U.S. citizenship required.
• Must be able to obtain DHS program suitability and a TS/SCI clearance.
• 8+ years of software development, IT security or IT systems engineering experience.
• Minimum 4+ years of ServiceNow experience, with at least 2+ years focused on SecOps applications.
• Strong knowledge of ServiceNow administration, advanced configuration and custom application development.
• Experience integrating ServiceNow with SIEM, vulnerability scanners and threat intelligence platforms.
• Hands‑on experience with Flow Designer, Orchestration, IntegrationHub and MID Server.
• Strong technical skills in web technologies and integration technologies.
• Familiarity with federal cybersecurity frameworks.
• Strong communication, presentation and documentation skills for technical and business stakeholders. Desired Skills
• Experience supporting DHS, DoD or Intelligence Community customers.
• Experience deploying future‑state SecOps processes including incident triage, vulnerability management, compliance automation and threat intel workflows.
• Familiarity with Splunk use cases for security operations and event correlation.
• Experience with collaboration tools.
• Strong problem‑solving, analytical and consulting skills in complex security environments.
• Information Systems Security Engineering Professional (ISSEP) or Information System Security Architect Professional (ISSAP) certification desired. Desired Certifications
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer.
• ServiceNow Certified Implementation Specialist – SecOps.
• ITIL v4 Foundation certification.
• DoD 8570.1‑M Compliance at IAT Level I highly desired. Required Education
• Bachelor's degree in Cybersecurity, Computer Science, Software Engineering, Systems Engineering or a related discipline and at least 8 years of directly relevant work experience.
• In lieu of a degree: an additional 10 years of directly relevant work experience may be substituted.