ServiceNow Competency Leader

ServiceNow Americas Competency Leader Role

As a ServiceNow Americas Competency Leader, you will drive strategic direction, execution, and growth of IBM Consulting's ServiceNow business across the Americas.

• Key Responsibilities:
• Define and execute the strategy for IBM's ServiceNow relationship, including joint business planning, market positioning, solution development, and go-to-market alignment.
• Scale the ServiceNow competency across the Americas, building IBM Consulting's capabilities to meet ServiceNow partnership measurements in Customer Success, Competency, and Capability.
• Drive internal and external partnerships, organizational alignment, and operational performance to maximize the value of the strategic partnership.

Requirements:

• Deep ServiceNow Expertise: Demonstrated mastery of the ServiceNow platform, including its core capabilities, workflow modules, and ecosystem.
• Strategic Alliance Leadership: A proven track record of building and managing high-impact partnerships, particularly in the Cloud/SaaS space.
• Co-Sell and Co-Delivery Experience: Demonstrated success in driving joint go-to-market motions, including 'sell-to', 'sell-with', and 'sell-through' strategies.
• Capability and Capacity Builder: Demonstrated experience in building client-valued capability and capacity by combining inspiring leadership with strategic talent development.
• Operational Discipline: Strong governance and performance management skills.
• Sales and Marketing Fluency: Experience in sales enablement, marketing strategy, and business development.
• Executive Relationship Management: Ability to build and sustain trusted relationships with senior executives across IBM, ServiceNow, and client organizations.
• Business and Market Insight: High business acumen with the ability to analyze market trends, anticipate client needs, and align partnership goals with IBM's strategic priorities.
• Ecosystem Engagement: Experience working with ServiceNow ecosystem partners, including implementation and build partners.
• Consulting and Delivery Acumen: Experience in consulting and technology implementation, with the ability to translate client needs into scalable ServiceNow solutions.
• Inspirational Leadership: A collaborative, high-energy leader who inspires teams, drives execution, and delivers measurable impact.