Technical Operations Analyst — ServiceNow

About the Role

Join TTI-USA as a Technical Operations Analyst, working on our Eagle ACCESS Operations team in Allegheny County. As a key member, you'll oversee ticket flows, manage client requests, and ensure timely task fulfillment in a fast-paced environment.

• Oversee ticket flows and ensure timely fulfillment of tasks
• Manage client requests and maintain strong communication skills

This is an excellent opportunity to work with a technology company in the US, utilizing your service desk experience and analytical skills to drive success. To succeed, you'll need to be able to work rotating shifts Monday through Friday. Requirements

• At least one year of service desk experience
• Strong communication skills

Please note that this role requires the ability to work rotating shifts and may involve periods of high stress due to the fast-paced environment.