ServiceNow Administrator/Developer

Job Description

ServiceNow Administrator/Developer Role Summary:

As a senior-level ServiceNow Administrator/Developer, you will support the development and configuration of various ServiceNow areas, including Incident, Service Catalog, Service Portal, Change, Problem, Knowledge, Release/SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting. You will collaborate with team members to define, analyze, understand, and document business and technical requirements.

Key Responsibilities:

• Design and develop/configure workflows, forms, scripts, and underlying logic using SCRUM/agile methodologies.
• Formulate testing approach, test cases, and document them.
• Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.
• Participate/code walkthroughs. Develop coding standards.
• Install, test, and take new applications live in ServiceNow.
• Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option, and implement the solution.
• Create technical architecture, design, and user guide documentation.
• Conduct in-person and virtual training sessions for stakeholders as appropriate.
• Analyze, troubleshoot, and remedy identified system issues.
• Coach and oversee the activities of ServiceNow support partner resources on an as-needed basis.
• Provide on-call support when Production issues occur.