ServiceNow Application Analyst, ITOM, CMDB

A ServiceNow Application Analyst will maintain, optimize, and ensure the ongoing health, accuracy, and reliability of our Configuration Management Database (CMDB). Key responsibilities include monitoring CMDB health, performing day-to-day operational tasks, identifying and resolving issues, partnering with stakeholders, and supporting ServiceNow discovery and automation processes.

The ideal candidate has 3-5+ years of experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment. Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management are required. Experience with ServiceNow ITOM modules and integration points, as well as excellent analytical and problem-solving skills, are also essential.

This is a 100% remote position with a preference for EST or CST time zones. Benefits include a competitive annual salary, opportunity for annual cash bonus, comprehensive health insurance, and a matching 401(k) plan among others.