ITSM Developer

Job Description:

• Design, develop, and implement solutions on the ServiceNow platform to enhance IT service delivery.
• Collaborate with cross-functional teams to integrate Device42 CMDB and ITSM tool(s).
• Configure ServiceNow modules, workflows, and user interfaces to optimize functionality and user experience.
• Develop and maintain integrations between ServiceNow and other enterprise systems using APIs and other integration tools.
• Identify opportunities for automation within ITSM processes and implement solutions using ServiceNow capabilities.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Create and maintain technical documentation.
• Work closely with IT teams, business stakeholders, and external vendors to gather requirements and deliver solutions that align with organizational goals.

Requirements:

• Bachelor's degree in a technology-related field or 5+ years of relevant experience.
• Proven experience as a ServiceNow developer/engineer with strong track record of successful implementations.
• Experience with web technologies like JavaScript, HTML, CSS, and REST/SOAP web services.
• Experience with DevOps tools and engineering frameworks like CI/CD Pipelines, code repo tools like GitHub, and code quality tools like SonarQube.
• Familiarity with ITSM processes and frameworks like ITIL.
• Strong analytical and problem-solving skills with ability to troubleshoot complex issues.
• Excellent verbal and written communication skills.
• Hands-on experience with industry-standard enterprise change, configuration, and asset management system tools.
• Solid understanding of IT infrastructure components.
• Commitment to highest ethical standards.