Senior Service Level Leader — ITIL, ServiceNow

Service Level Management

Key Responsibilities:

• Define and govern service level agreements in alignment with business expectations.
• Develop and maintain SLAs/OLAs that meet ITIL best practices.
• Negotiate with stakeholders to ensure service level agreements are met.

Requirements:

• Over 6 years of experience in IT service management.
• Strong negotiation skills.
• Excellent communication and problem-solving skills.
• Ability to work in a dynamic organization.

Benefits:

This role offers a chance to make a significant impact within a dynamic organization.

Why You'll Thrive Here:

We're a leading media company committed to delivering exceptional services to our customers.

Our team is passionate about innovation and customer satisfaction.