Principal Outbound Product Manager

Job Summary

The Principal Outbound Product Manager will drive go-to-market strategy, sales enablement, and customer/partner engagement for core App Engine products. These solutions help customers unlock the full power of the ServiceNow AI Platform through developer-focused products like ServiceNow Studio and admin-oriented offerings like App Engine Management Center. Key Responsibilities:

• Develop a deep understanding of our App Engine products, including use cases, gains, pains, and success outcomes.
• Support high-profile customers as they adopt ServiceNow's latest App Engine capabilities.
• Represent the voice of the customer to influence product quality and roadmap direction.

This role involves extensive cross-functional collaboration, requiring in-depth engagement with technical sellers, customer outcomes, product success, training, and certification teams to ensure alignment and execution.

You will serve as subject-matter expert for your products, providing thought leadership internally and externally and representing App Engine in strategic customer conversations, industry events, and internal forums to amplify product awareness. Requirements:

• A minimum of 8 years of related experience; MBA with 6 years of related customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company or SaaS company (preferred).
• Experience operating in an ambitious environment and driving the adoption of new and emerging products.

Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.