Staff Consultant

Job Description

This is a customer-facing role that requires managing and resolving challenging issues for the ServiceNow technical support team. This includes being the last point of escalation within the technical support department and mentoring junior team members in various technologies.

• Manage and resolve challenging issues for the ServiceNow technical support team focusing on performance and instance availability.
• Mentor junior team members in various technologies.

The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Demonstrated ability to troubleshoot difficult technical issues.
• Strong experience with relational databases (e.g. MySQL, Oracle).
• Java experience.
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
• Advanced Unix/Linux experience.
• Working knowledge of the components in a web applications stack.
• Experience diagnosing performance degradation.
• Ability to work well in a team environment while also being able to work productively while unsupervised.
• Strong personal commitment to quality and customer service.
• Excellent written and verbal communication skills.
• Ability to work with high-value customer administrators and developers.
• Excellent time management skills.
• Consistent ability to work evenings and weekends.
• Understanding of basic networking and system administration.