Senior Advisor, ServiceNow Architect

Job Description:

As a Senior ServiceNow Architect, you will design and deliver ServiceNow solutions that keep systems running smoothly and securely. You'll work at the intersection of technology and business, turning complex challenges into streamlined processes. If you thrive on solving problems and collaborating across teams, this is your opportunity to make a real impact.

• Lead the design, development, and deployment of ServiceNow solutions that align with business objectives and ITIL best practices.
• Partner with business analysts, process owners, and IT teams to deliver high-quality applications and workflows.
• Analyze requirements, configure and develop new and existing applications, and create custom UI pages, widgets, and automation.
• Build and manage Service Catalogs, maintain accurate CMDB data for IT infrastructure visibility, and implement IT Operations Management solutions across ITSM, ITOM, SecOps, CSM, SPM, SAM, etc.
• Create and maintain custom applications, UI pages, widgets, and workflows, as well as Service Catalog, Fulfillment, and Self-Service portals.
• Monitor platform health, troubleshoot issues, and optimize ServiceNow performance while ensuring security and compliance.
• Contribute to and maintain technical documentation and support testing plans to resolve bugs and ensure application quality.
• Provide technical mentorship to junior developers and foster continuous improvement across the team.
• Implement SecOps modules, automate IT operations using AIOps and monitoring integration, and collaborate to deliver solutions that meet customer needs.
• Stay current with emerging technologies and best practices to drive innovation and operational excellence.
• Ensure compliance with internal policies and regulatory standards while aligning work with organizational goals.