ServiceNow ITOM

We are seeking a seasoned ServiceNow CMDB Authority to spearhead the design, implementation, and ongoing evolution of our Configuration Management Database. Responsibilities

• Spearhead the design, implementation, and ongoing evolution of our Configuration Management Database. Requirements
• Extensive hands-on experience and in-depth knowledge of ServiceNow Configuration Management Database (CMDB) and Common Services Data Model (CSDM).
• Proficiency in configuring ServiceNow Discovery and Service Mapping: MID servers, network and security settings, discovery patterns, schedules and monitoring, data sources and credentials, error handling and troubleshooting, CMDB health maintenance.
• Strong understanding of IT Asset Management (ITAM) and Vulnerability Response (VR) principles and their integration with CMDB.
• Sophisticated knowledge of the ServiceNow platform, including ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog).
• Ability to implement integrations and automation via IntegrationHub, published connectors, and scripted REST/SOAP APIs.
• Good understanding of data quality concepts, data governance, and data reconciliation processes.
• Experience with data analysis and reporting tools within ServiceNow. Additional Requirements
• Familiarity with IT Infrastructure Library (ITIL) framework, particularly CI and asset lifecycle management.
• Understanding of cloud platforms (AWS, Azure, GCP), virtualization technologies (hypervisors, containerization), and Infrastructure as Code for integration within the platform.