ServiceNow Architect/Developer

Job Description:

Description & Requirements

• The person must demonstrate a willingness to learn new offerings from ServiceNow and overcome technical challenges in a fast-paced environment.
• The position will provide overall architectural suggestions, design, and implementation expertise as well as hands-on development and delivery.

Essential Duties and Responsibilities:

• Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
• Work with clients to create strategies and frameworks.
• Architect and design application solutions.
• Guide developers.
• Provide hands-on development support.
• Design software components from business requirements.
• Document and diagram application functionality from business requirements.

Program Specific Duties and Responsibilities:

• Collaborate with stakeholders to gather requirements, perform gap analysis, and design deployment strategies aligned with ITSM/ITIL processes.
• Configure and customize ServiceNow applications, including workflows, reports, integrations, and custom app development using App Engine.
• Provide architectural guidance, hands-on development, and ongoing system maintenance using ServiceNow best practices.
• Troubleshoot deployment issues, maintain testing protocols for upgrades, and ensure system performance meets operational targets.
• Create and maintain technical documentation, including system design, specifications, and operational procedures.
• Support the full software development lifecycle and contribute to project artifacts and continuous improvement initiatives.