ServiceNow Architect/Developer

Job Overview

A strong architect/developer will lead the implementation, and maintenance of the ServiceNow instance within Aidvantage.

• ITSM and ITIL processes knowledge
• ServiceNow platform customization, implementation, configuring workflows, process automations, system notifications and maintenance
• Custom applications developed with the ServiceNow App Engine architecture

Responsibilities

• Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs
• Work with clients to create strategies and frameworks
• Architect and design application solutions
• Guide developers
• Provide hands-on development support
• Design software components from business requirements
• Document and diagram application functionality from business requirements

Program Specific Duties

• Collaborate with stakeholders to gather requirements, perform gap analysis, and design deployment strategies aligned with ITSM/ITIL processes
• Configure and customize ServiceNow applications, including workflows, reports, integrations, and custom app development using App Engine
• Provide architectural guidance, hands-on development, and ongoing system maintenance using ServiceNow best practices
• Troubleshoot deployment issues, maintain testing protocols for upgrades, and ensure system performance meets operational targets
• Create and maintain technical documentation, including system design, specifications, and operational procedures
• Support the full software development lifecycle and contribute to project artifacts and continuous improvement initiatives

Requirements

• Bachelor's degree in related field
• 7-10 years of relevant professional experience required
• Proven track record of multiple large-scale ServiceNow implementations, including version upgrades and project scoping
• Deep understanding of the ServiceNow platform, specifically ITOM, ITAM, SPM, GRC, and CMDB