ServiceNow Architect/Developer

Description & Requirements

Maximus Aidvantage seeks a skilled ServiceNow Architect/Developer to lead the implementation and maintenance of the ServiceNow instance within Aidvantage. This person should have a clear understanding of ITSM and ITIL processes and be able to apply those processes within the ServiceNow platform. Key responsibilities include:

• Oversee and interface with developers to design, develop, test, and implement critical functionality and POCs.

• Work with clients to create strategies and frameworks.

• Architect and design application solutions.

• Guide developers.

• Provide hands-on development support.

• Design software components from business requirements.

• Document and diagram application functionality from business requirements.

Program Specific Duties and Responsibilities:

• Collaborate with stakeholders to gather requirements, perform gap analysis, and design deployment strategies aligned with ITSM/ITIL processes.

• Configure and customize ServiceNow applications, including workflows, reports, integrations, and custom app development using App Engine.

• Provide architectural guidance, hands-on development, and ongoing system maintenance using ServiceNow best practices.

• Troubleshoot deployment issues, maintain testing protocols for upgrades, and ensure system performance meets operational targets.

• Create and maintain technical documentation, including system design, specifications, and operational procedures.

Minimum Requirements:

• Bachelor's degree in related field.

• 7-10 years of relevant professional experience required.

• Equivalent combination of education and experience considered in lieu of degree.

Program Specific Requirements:

• Bachelor's Degree from an accredited college or university is required.

• At least five (7) years of IT experience in an enterprise environment.

• 3+ years of proven architecture, functional and technical knowledge, configuration and implementation of ServiceNow.

• Proven track record of multiple large-scale ServiceNow implementations, including version upgrades and project scoping.

• Able to demonstrate experience using the App Engine Management Center.

• Proficiency in server-side and client-side scripting is crucial.

• Experience with key integration technologies is essential.

• Deep understanding of the ServiceNow platform. Specifically, ITOM (IT Operations Management), ITAM (IT Asset Management), SPM (Strategic Portfolio Management), GRC (Governance, Risk & Compliance), and CMDB (Configuration Management Database) is critical.

• ServiceNow Implementation certification and ServiceNow Certified System Administrator (CSA) certification.

• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.

Additional Requirements, as per Contract/Client:

• Must Be Eligible to Obtain Government Clearance.

• Must be a U.S. citizen.

• Must currently reside in the U.S.

• Must be able to pass a criminal background check.

• Must not be delinquent or in default on any federal student loans.

• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

• Final suitability determination is the sole discretion of the Department of Education.

• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.