ServiceNow Architect/Developer

Job Title: ServiceNow Architect/Developer

Maximus Aidvantage is currently seeking a strong architect/developer who will lead the implementation and maintenance of the ServiceNow instance within Aidvantage.

The ideal candidate should have a clear understanding of ITSM and ITIL processes and be able to apply those processes within the ServiceNow platform. This includes ServiceNow platform customization, implementation, configuring workflows, process automations, system notifications, and maintenance and configuration. Additionally, the person must demonstrate a willingness to learn new offerings from ServiceNow and overcome technical challenges in a fast-paced environment.

Responsibilities:

• Oversee and interface with developers to design, develop, test, and implement critical functionality and POCs.
• Work with clients to create strategies and frameworks.
• Architect and design application solutions.
• Guide developers.
• Provide hands-on development support.
• Design software components from business requirements.
• Document and diagram application functionality from business requirements.

Requirements:

• Bachelor's degree in related field.
• 7-10 years of relevant professional experience required.
• Equivalent combination of education and experience considered in lieu of degree.

Program Specific Requirements:

• Bachelor's Degree from an accredited college or university is required.
• At least five (7) years of IT experience in an enterprise environment.
• 3+ years of proven architecture, functional, and technical knowledge, configuration, and implementation of ServiceNow.
• Proven track record of multiple large-scale ServiceNow implementations, including version upgrades and project scoping.
• Able to demonstrate experience using the App Engine Management Center.
• Proficiency in server-side and client-side scripting is crucial.
• Experience with key integration technologies is essential.
• Deep understanding of the ServiceNow platform, specifically ITOM, ITAM, SPM, GRC, and CMDB is critical.
• ServiceNow Implementation certification and ServiceNow Certified System Administrator (CSA) certification are desirable.
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.
• Expert knowledge of ServiceNow performance, availability monitoring, and analysis as well as configuration management.

Additional Requirements:

• Must Be Eligible to Obtain Government Clearance.
• Must be a U.S. citizen.
• Must currently reside in the U.S.
• Must be able to pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
• Final suitability determination is the sole discretion of the Department of Education.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.