[Remote] ServiceNow Enterprise/Platform Architect - Remote US Position

Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global innovator of business and technology services, seeking a ServiceNow Enterprise/Platform Architect who combines deep technical expertise with strategic advisory capabilities. The role involves hands-on configuration and development across all major ServiceNow modules and contributing to pre-sales efforts, helping clients maximize their ServiceNow investments through strategic roadmaps and process optimization.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies
• Develop platform roadmaps aligned with business goals and technical priorities
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM
• ITAM - Software Asset Management / Hardware Asset Management
• ITOM – Discovery, Event Management, Service Mapping
• Design and implement governance models, KPIs, and process improvement frameworks
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization
• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management
• Perform health scans, technical debt analysis, and platform scalability assessments
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF)
• Ensure platform conformance to best practices and licensing strategies
• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints
• Support pricing strategies and resource planning for advisory and implementation phases

Skills

• 10+ years of hands-on ServiceNow experience across multiple modules
• 10+ years of advisory consulting and technical delivery experience
• 10+ years of ServiceNow architecture, scripting, workflows, and integrations
• 5+ years experience in proposal writing, SOW creation, and client presentations
• 10+ years of experience leading client workshops and translate business processes into technical solutions
• Required ServiceNow Certifications: CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation
• Excellent communication and stakeholder engagement skills
• PMP, Prince2 or equivalent

Company Overview

• NTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.

Company H1B Sponsorship

• NTT DATA North America has a track record of offering H1B sponsorships, with 106 in 2025, 182 in 2024, 257 in 2023, 871 in 2022, 809 in 2021, 1266 in 2020. Please note that this does not guarantee sponsorship for this specific role.