Enterprise - ServiceNow CSM Leader

Job Description

The ideal candidate will have a minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management. They must have deep domain expertise in ServiceNow with a proven track record of leading CSM (Customer Service Management)-focused implementation projects.

The role involves capability leadership, growth and strategy, client engagement and delivery, business development, team leadership, solution innovation and quality assurance, and operational leadership.

The successful candidate will inspire and lead a team, drive growth, excellence, and innovation within the ServiceNow practice, and support a viable solution for clients' needs.

Requirements

• A minimum of 8 years of consulting experience.
• Deep domain expertise in ServiceNow.
• Proven track record of leading CSM (Customer Service Management)-focused implementation projects.
• Ability to support a practice vision and work with practice leaders and experts.
• Experience managing a consulting practice to successful business metrics.
• Active ServiceNow certifications required.
• Strong leadership skills.
• Strategic thinking with a bias for action and outcomes.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction.
• Ability to think strategically and solve complex business problems.
• Strong executive presence and client advisory skills.
• Willingness to travel up to 50%.