Senior Manager, Customer Engagement Strategy and Operations

Senior Manager, Customer Engagement Strategy and Operations

This is an extraordinary opportunity to partner daily with our Executive Practitioners within the Digital Technology organization to elevate CxO engagements, increase wallet share, and curate progressive thought.

This role will be part of the Strategic Customer Engagement organization and partner closely with field sales, marketing, and product teams to help scale Digital Technology teams' impact by creating and executing a customer engagement strategy.

• Increase wallet share through curating the right portfolio of Customers, Partners, and events our Executive Practitioners engage with, working with regional sales on which customers they should meet with and when
• Optimize the process for the Practitioner with customers end-to-end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.
• Attend customer meetings and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
• Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the Practitioner has a relationship with, develop nurturing campaigns, etc.
• Help define how slides and visuals will enhance a narrative or customer story
• Develop key metrics and capture and study data to continuously improve the impact of Practitioner customer engagement
• Parachute into complex customer situations as the liaison for our CxOs when high visibility opportunities are at risk

Elevating CxO engagement

• Guide, organize, and manage executive-level special projects to explore and implement changes in customer engagement
• Contribute to codification and sharing of best practices
• Build a foundation to scale events and speaking opportunities
• Become an indispensable thought-partner for Practitioners
• Partner closely with senior stakeholders and cross-functional teams to develop relevant messaging for each engagement
• Global travel for key events
• Create and execute an events engagement strategy while partnering closely with cross-functional teams.