ServiceNow Platform Operations Specialist

ServiceNow Platform Operations Specialist

The ServiceNow Platform Operations Specialist will maintain the ServiceNow platform defined by Product teams.

This role will provide hands-on technical expertise to resolve service availability issues, including coordinating cross-team efforts to perform root cause analysis and problem resolution.

• Maintain and support the ServiceNow platform while adhering to bank policies and standards.
• Manage ServiceNow code quality control processes and routine.
• Lead and mentor a team of operations specialists assigned to work on ServiceNow.

The successful candidate will have experience with ServiceNow Certified System Administrator (CSA) certification, product micro certifications, and proven experience as an administrator in highly regulated environments.

This role requires adaptability, analytical thinking, influence, production support, risk management, automation, collaboration, result orientation, solution delivery process, business acumen, and stakeholder management skills.