ServiceNow IT Service Management Developer, Hybrid

ServiceNow IT Service Management Developer

This role involves working with various stakeholders to develop and implement technical solutions on the ITSM platform for the University of Maryland Medical System.

• Develop enterprise-wide solutions/capabilities/enhancements to support business/mission goals and objectives.
• Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Change Management, Service Catalog Knowledge Management Self-Service Portals single sign-on capability as well as integrations and workflows supporting operational integrity and ease of use.
• Maintain Forms Reports Views Workflows Groups Roles including custom Roles when necessary Coordinate application and platform upgrades including robust complete test models Troubleshoot resolve problems Orchestrate automate tasks Design develop solutions that leverage ITSM modules such as HR ITSM Discovery CMDB Knowledge using configuration custom JavaScript Coach train co-workers maintain working relationship coordinate development maintenance of the ITSM system Lead discovery sessions process definitions with stakeholders developers Develop Reports Dashboards analytical reports supporting business objectives summarization activities trends Maintain health maintenance building configuring UI policies actions scripts pages business rules Strong demonstrated understanding build tables views dashboards navigation principles complex workflow use JavaScript configuration scripts environment define SLAs environment create/develop service catalog items record generators orders Strong analysis problem-solving skills assess customer needs determine appropriate solutions create users roles cost-effective secure user management