ServiceNow ITSM Solution Architect

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com

Job Title: ServiceNow ITSM Solution Architect

Work Location: Sunnyvale, CA (Onsite)

Job Description:

• We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Move works conversational AI integration and prepare ServiceNow for broader agentic AI adoption.
• This role will focus on identifying gaps driving process and platform improvements and ensuring ServiceNow ITSM evolves into a future ready platform that improves employee experience and productivity

Key Responsibilities

• Maximize Move works AI Value
• Assess current Move works integration within ServiceNow ITSM and identify underutilized capabilities
• Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates
• Identify opportunities to expand agentic AI use cases across ITSM
• Platform Readiness Strategy
• Identify knowledge gaps request form gaps and process inefficiencies that limit AI effectiveness
• Strategize platform upgrades evaluate new ServiceNow features and create a T306090 day feature adoption plan
• Partner with stakeholders to align on roadmap prioritize features and secure organizational buying
• SolutioningDelivery
• Design and solution advanced fulfillerside capabilities leveraging predictive intelligence and Now Assist
• Work with development teams to deliver demands projects ensuring compliance with CRB and change management processes
• Architect scoped apps for custom workflows where required
• Conduct Proof of Concepts POCs demos and training sessions to drive adoption
• CollaborationStakeholder Engagement
• Partner with other solution architects to define endtoend enterprise solutions
• Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes

Qualifications

• 10 years of experience with ServiceNow ITSM in solutioning design and delivery
• Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks
• Strong knowledge of Predictive Intelligence Now Assist and scoped app development
• Experience in platform upgrades feature roadmaps and adoption planning
• Strong stakeholder management communication and change management skills
• Ability to conduct POCs training and enablement sessions for both technical and nontechnical teams

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision

• Short Term and Long-Term Disability Coverage

• 401(k) Plan with Company match

• Life Insurance

• Vacation Time, Sick Leave, Paid Holidays

• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.