Enterprise - ServiceNow CSM Leader

As a leading consultant leader at Slalom's ServiceNow capability, you'll play a pivotal role in driving growth. Strategic vision:

• Define global strategy for ServiceNow capability
• Collaborate with senior leaders on investments talent go-to-market priorities build offerings CSM Customer Service Management strong emphasis Client Engagement Delivery Act trusted advisor clients understand business needs translate actionable solutions collaborate develop long-term relationships provide exceptional service lead team strategic engagements quality delivery support team growth meaningful work Business Development Identify pursue client opportunities collaboration account market leaders shape proposals solutioning support go-to-market campaigns compelling storytelling communicate ServiceNow value proposition Team Leadership Manage team ServiceNow consultants architects developers inspire mentor guide achieve high performance continuous improvement professional growth collaborate Talent Acquisition set talent strategy recruit appropriate talent Solution Innovation Quality Assurance Oversee solution design alignment client goals ServiceNow best practices Slalom standards champion quality scalability long-term client success stay ahead curve product roadmap ecosystem changes Operational Leadership Manage team revenue utilization goals ensure appropriate business rigor managing pipeline staffing project margin

A key requirement for this position is 8 years experience building capabilities engaging clients delivering results innovative problem-solving possessing leadership skills inspiring teams navigating complex technology landscapes.