ServiceNow Program Director

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Job Title: ServiceNow Program Director

Locations: Jersey City, NJ // Dallas, TX // Chicago, IL // San Francisco, CA // Cincinnati, OH

Duration: 6 Months + Possible Extension

As a ServiceNow Program Director, you will play a key role will be managing a talented group of Solution Architects, Platform Architects leading ServiceNow transformation programs. This team is responsible for driving, through best-in-class program management, you will be instrumental in delivering some of the most innovative and cutting-edge technologies, products to market.

Must Have skills- CIS/CSA - Program Management, PMP, Scrum Master

Required Qualifications:

• Experience: 12+ years of Project/Program management experience
• Project/Program experience in a large (ideally global) Enterprise Tech or Global Enterprise setting
• Proven experience guiding teams and influencing stakeholders at an executive level.
• Deep understanding of project, program, and portfolio management concepts, methodologies, and best practices.
• Ability to develop and implement functional strategies and policies that support the PMO's vision.
• Experience with capital planning, budget management, and financial reviews for large-scale initiatives.
• Strong ability to communicate effectively and build relationships with various departments and principals

Qualifications:

• Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations.
• Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.
• PMP, Scrum Master, ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred.
• ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities

Key Responsibilities:

• Track and report on portfolio performance, key performance indicators (KPIs), and other metrics to guide data-enabled outcomes for the executive team
• Ensure all projects and programs align with and support the company's overall mission and long-term business goals.
• Portfolio governance
• Guide the process for evaluating, prioritizing, and approving new initiatives, and maintain the overall portfolio roadmap.
• Financial and resource management
• Oversee capital planning, budget allocation, and resource management to ensure investments deliver maximum business value and ROI.
• Process and methodology development
• Establish and maintain standard project management methodologies, governance structures, and best practices across the organization
• Risk and change management
• Manage and escalate portfolio-level risks and obstacles that could impact strategic initiatives.
• Stakeholder management
• Act as a strategic advisor to executives, providing guidance on investments and reporting on portfolio status, risks, and issues.
• Direct, mentor, and develop the PMO team, including project and portfolio owners, to build organizational capability.