ServiceNow Pc Platform Architect (ITSM, ITOM- CMDB, Service Mapping, CSDM)

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Advent Global Solutions, Inc., is seeking the following. Apply via Dice today!

ServiceNow Platform Architect ITSM / ITOM / CMDB / Service Mapping / CSDM

Location: New Jersey | Dallas | Chicago | San Francisco

Duration: 6+ Months Contract (Possible Extension)

Positions: 2

Job Description

We are seeking an experienced ServiceNow Platform Architect to lead the design and implementation of enterprise-scale ServiceNow solutions. The ideal candidate will have strong hands-on and architectural experience across ITSM, ITOM, CMDB, Service Mapping, and CSDM, with the ability to guide teams, define architecture standards, and engage directly with stakeholders.

Required Skills

• ServiceNow Architecture & Design
• ITSM (Incident, Problem, Change, Request)
• ITOM (Discovery, Event Management, Service Mapping, Orchestration)
• CMDB Architecture & CSDM
• ServiceNow Integrations (REST, SOAP, MID Server)
• JavaScript, Glide API, Business Rules, Client Scripts

Responsibilities

• Architect and deliver end-to-end ServiceNow solutions across ITSM and ITOM modules
• Design and govern CMDB aligned with CSDM best practices
• Lead ITOM implementations including Discovery, Service Mapping, and Event Management
• Architect integrations with enterprise systems (LDAP, AD, SAP, cloud platforms, monitoring tools)
• Provide technical leadership and mentorship to ServiceNow developers
• Ensure platform governance, security, scalability, and performance
• Support platform upgrades, enhancements, and release management
• Collaborate with stakeholders using Agile delivery models

Experience & Qualifications

• 5 7+ years of hands-on ServiceNow experience
• 2 3+ years in a Lead or Architect role
• Strong ITIL process knowledge and implementation experience
• Hands-on scripting and configuration experience
• Experience with Flow Designer, workflows, reporting, and UI configurations

Preferred Qualifications

• ServiceNow Certifications: CSA, CAD, CTA (Preferred)
• ITIL Foundation, TOGAF, or IT4IT certification
• Experience with AWS / Azure integrations
• DevOps or CI/CD exposure for ServiceNow deployments

Work Authorization

• Open to W2 / C2C candidates
• No sponsorship available at this time

Best Regards,

Ravi H