ServiceNow ITOM Specialist

ServiceNow ITOM Specialist

Job Description :

What you have done and what you will do:

• Demonstrated hands-on experience with multiple implementations of the core ITOM applications such as Discovery, Service Mapping, Event Management, SAM/HAM.
• Led at least three full lifecycle ServiceNow implementations.
• Strong understanding of CMDB data models, CI relationships, and experience configuring CMDB for advanced technologies like containers and cloud services (AWS, Azure, etc.)
• Proven experience implementing the Common Services Data Model (CSDM) up to the Fly maturity level.
• Ability to analyze existing business services and map their relationships with other CIs to support ITSM processes like Incident, Change, DevOps, Vulnerability Response, etc.
• Experience configuring Discovery probes, sensors, and patterns to maintain accurate and high-quality CMDB data; including transitioning to pattern-based discovery.
• Strong ServiceNow platform skills with hands-on scripting experience; exposure to ATF, Service Portal, Platform Analytics, and UI Builder is a plus.
• Hands-on experience improving Discovery performance, expanding coverage, and creating effective dashboards to highlight CMDB health for leadership and stakeholders.
• Experience designing and implementing integrations between ServiceNow and third-party systems.
• Ability to use both proven and innovative technology approaches to solve complex business problems.
• Provide technical assessments, documentation, and subject-matter expertise.
• Contribute to continuous improvement by sharing knowledge with the team.
• Advise on solution options, risks, and impacts related to business processes and technical architecture.

What we would like and expect to see:

• 5+ years as a key resource on large-scale ITOM solutions, including 3+ years as a ServiceNow Architect, Lead, or Solution Consultant.
• 3+ years of hands-on experience with ServiceNow ITOM, especially Discovery, Service Mapping, and Event Management.
• Proven track record overseeing multiple successful ServiceNow ITOM implementations.
• Expert knowledge of third-party integrations, Discovery probes/sensors/patterns, Service Mapping configurations, and Event Management rules used for event/alert correlation.
• Ability to provide technical leadership and guidance to teams, managers, and vendors.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Implementation Specialist (CIS) certifications in Service Mapping and Event Management (SAM and Cloud Management are added advantages).
• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related field; or equivalent education/experience.