ServiceNow Business Systems Analyst

Maxonic Inc. is a recruiting firm that specializes in connecting candidates with client needs. They are seeking a detail-oriented Business Analyst to focus on the ServiceNow HRSD platform, responsible for gathering and analyzing business requirements to enhance the platform and improve employee experience.

Responsibilities

• Collaborate with HR stakeholders to understand and document business processes, workflows, and service delivery needs
• Translate business needs into clear and detailed functional requirements, user stories, and acceptance criteria for the development team
• Analyze existing HR processes to identify opportunities for improvement and automation within the ServiceNow HRSD platform
• Facilitate workshops, interviews, and meetings with business users to elicit and validate requirements
• Create and maintain process flow diagrams, wireframes, and other documentation to support system design and development
• Assist in the configuration and testing of the ServiceNow HRSD platform, including case management, knowledge management, and employee service center portals
• Participate in User Acceptance Testing (UAT) by developing test cases and coordinating with HR users to ensure solutions meet business expectations
• Provide support for system go-lives and contribute to change management and training materials for end-users
• Act as a subject matter expert for the ServiceNow HRSD module, providing insights and recommendations for future enhancements

Skills

• Bachelor's degree in Business Administration, Information Systems, Human Resources, or a related field
• Proven experience (typically 3-5+ years) as a Business Analyst, preferably working on enterprise software or SaaS platforms
• Strong understanding of core HR functions, such as employee onboarding/offboarding, benefits, payroll, and employee relations
• Excellent analytical and problem-solving skills, with the ability to translate complex business problems into tangible technology solutions
• Proficiency in requirements gathering techniques and documentation (e.g., creating user stories, process maps, and business requirements documents)
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization
• Direct experience working with the ServiceNow platform is required; specific experience with the HRSD module is highly preferred
• Experience working in an Agile/Scrum development environment is highly desirable
• ServiceNow Certified System Administrator (CSA) certification is a plus

Company Overview

• Maxonic, Inc. is a certified minority-owned technology consulting and staffing firm founded in 2002. It was founded in 2002, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is http://www.maxonic.com.

Company H1B Sponsorship

• Maxonic Inc. has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2024, 2 in 2022, 4 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.