ServiceNow Developer/ Admin

Servicenow Developer/ Admin

Hands-on role that includes daily support operations solutioning of servicenow platform including cmdb itam itbm itom itsm etc. Solution architecture design process architecture platform upgrades dev

• servicenow developer admin duties include managing servicenow instances creating custom applications integrating third-party applications deploying plugins performing backups restoring data ensuring system security performance reliability scalability updating configs service catalog workflows access control permissions automation processes web services rest api queries customizations integrations status monitoring alerting logs auditing disaster recovery procedures change management configuration management problem management incident response knowledge base request fulfillment content management business rules expressions analytics dashboards reporting kpi tracking workflow manager approval delegation escalation.