Sr. ServiceNow Developer ITSM + Integration + ITAM

Job Title: Sr. ServiceNow Developer ITSM + Integration + ITAM (7+ Years) Remote Contract Period: 3 to 12 months

Shift Timings: IST (Overlapping with UK Shift)

Job Overview:We are seeking a highly skilled and experienced Senior ServiceNow Developer with expertise in IT Service Management (ITSM), IT Asset Management (ITAM), and third-party integrations. The ideal candidate will have a strong background in developing and customizing ServiceNow solutions, automating workflows, and integrating third-party systems. This role requires a deep understanding of ServiceNow platform capabilities, as well as proficiency in scripting, automation, and driving efficient solutions within the ITSM and ITAM domains. Key Responsibilities:

• ServiceNow Development Customization:
• Design, develop, and implement customized solutions on the ServiceNow platform.
• Create, maintain, and enhance ServiceNow modules including ITSM, ITAM, Incident, Problem, Change, Asset Management, and Configuration Management.
• Develop ServiceNow scripts (Business Rules, Client Scripts, UI Scripts) to automate processes and improve system efficiency.
• Customize ServiceNow workflows to meet business needs and optimize operational performance.
• Integration Automation:
• Develop and implement integrations between ServiceNow and third-party applications or systems.
• Utilize ServiceNow's Integration Hub, REST APIs, SOAP, and other integration tools for seamless data exchange.
• Automate processes using ServiceNow orchestration and flow designer to improve efficiency and reduce manual interventions.
• Troubleshoot, monitor, and maintain integrations to ensure continuous, reliable service.
• ITSM ITAM Expertise:
• Leverage knowledge of IT Service Management (ITSM) best practices to enhance incident, problem, change, and request management.
• Implement and optimize IT Asset Management (ITAM) processes, including asset lifecycle management, from procurement to retirement.
• Ensure alignment with ITIL best practices while configuring ServiceNow ITSM and ITAM modules.
• Collaboration Support:
• Collaborate with business stakeholders, product owners, and other teams to gather requirements and deliver solutions in line with business objectives.
• Provide technical support and guidance for ServiceNow-related issues, performing system administration as needed.
• Troubleshoot and resolve technical issues, ensuring high system availability and performance.
• Documentation Best Practices:
• Maintain thorough documentation for all development, configuration, and integration processes.
• Follow coding and design best practices, ensuring code quality, reusability, and scalability.
• Stay updated with the latest ServiceNow features, trends, and industry best practices.

Required Skills and Qualifications:

• Experience:
• Minimum of 7+ years of experience working with ServiceNow, specifically in ITSM, ITAM, and integrations.
• Strong experience in scripting languages within ServiceNow (JavaScript, Glide Script, etc.).
• Proven track record of implementing ServiceNow workflows, automation, and integrations.
• Technical Skills:
• Deep understanding of ServiceNow platform, ITSM, ITAM modules, and best practices.
• Hands-on experience with ServiceNow's Integration Hub, REST APIs, SOAP, and web services.
• Strong proficiency in ServiceNow scripting (e.g., Business Rules, Client Scripts, UI Policies).
• Knowledge of ITIL processes and frameworks, particularly in Incident, Problem, Change, and Asset Management.
• Experience with ServiceNow Reporting, Dashboard creation, and Performance Analytics.
• Additional Skills:
• Ability to work independently as well as part of a team in an Agile development environment.
• Strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills, with the ability to effectively engage with both technical and non-technical stakeholders.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (CIS) certifications.
• Experience with ServiceNow Configuration Management Database (CMDB) and Discovery.
• Knowledge of additional ITSM or ITAM tools is a plus.