ServiceNow Architect : Austin, TX : Contract

Job Title : ServiceNow Architect

Location : Austin, TX

Duration : Long Term

Contract

Job Description:

The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and Implementation at DFPS following established industry standards and best practices. This role is also responsible for the following:

• Takes responsibility for overall architecture, design, implementation, and integrity of the ServiceNow platforms
• As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
• Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines. Implementation experience of Strategic and Project Portfolio management (SPM & PPM).
• Provide High Level Design and specifications for ServiceNow implementation
• Design and implementation:
• Various application modules in ServiceNow
• Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure Active Directory etc
• Configuration of ServiceNow to automate internal ITIL/ITSM processes
• User Provisioning process that integrates with internal and external systems
• ServiceNow security architecture
• Provide directions and architecture to integrate with application in place that are custom built and COTS and SaaS products
• Participate in process flow analysis and process redesign working with the Project Manager
• Work with business office to enhance the business process with ServiceNow work process and tools
• Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
• Understand the ServiceNow table structures and data model
• Have done Customization of ServiceNow configurations, including custom scripts
• Experience working with remote teams
• Share best practices and be consultative throughout the technical design of the project

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:

Years

Required/Preferred

Experience

8

Required

Hands-on ServiceNow configuration, development, and integration experience

5

Required

SPM/PPM module implementation experience

5

Required

Expert knowledge in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices

5

Required

Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc

5

Required

Architected and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant

3

Required

Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff

7

Preferred

Industry and project experience with ServiceNow

5

Preferred

ServiceNow System Administrator and/or and Implementation Specialist certification

5

Preferred

Technical Documentation including Technical Design, Implementation, and Configuration Plans

5

Preferred

Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB

3

Preferred

Some technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.