Service Now Lead Developer

The following requirement is open with our client.

Title : ServiceNow Lead

Location : Seattle, WA (onsite)

Duration : 12+ Months

Rate : $71.96/W2

Relevant Experience (in Yrs.): 10+

Job Description:

• 8 to 12 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
• 5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITOM (not limited to) and Scoped Application solution
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
• Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
• ServiceNow custom application design and development experience
• Past work experience with industry leading providers of ITSM tools

Responsibilities:

• Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
• Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
• Follows up on outstanding development needs and provides timely status reports to the project manager
• Advises on options, risk and impacts on business/ITIL processes
• Communicates technical problems and solutions to both technical and non-technical audiences.

Skills Overview:

• ServiceNow platform implementation, development, support, enhancement
• ServiceNow Discovery Configuration, Run Book Automation preferred
• Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
• Strong customer service and excellent verbal/written communication
• Excellent attention to details, ability to multitask, and effective time management skills
• Understand full ITSM application lifecycle
• ITIL certified desired

Must Have Skills:

• ServiceNow
• JavaScript, Ajax, HTML, CSS
• ITIL Process & Service Management Expertise