Salesforce/SimpliGov/Dynamics/ServiceNow Lead

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Job ID: NC-0106)

Hybrid/Local Salesforce/SimpliGov/Dynamics/ServiceNow Lead/PM (SysAdmin/Developer) with .Net/C#/VB.net, Power BI/Apps, MS Project/SharePoint, Boomi, Data conversion, Active Directory, Agile/Waterfall/Scrum/Kanban, Azure/ADF/Synapse, SQL Server, SAS/Access, Medicaid/Medicare/managed care/behavioral/Mental health/disabilities/substance use system experience

Location: Raleigh, NC (NCDHHS)

Duration: 12 Months

Position: 1 (2)

Skills:

Proven track record of delivering projects and work streams with aggressive timelines and delivering within scope, budget and schedule. Required 10 Years

Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability. Required 10 Years

Hands on experience managing project risk, cost, schedule, quality, testing, and communications. Required 7 Years

Experience implementing applications using Salesforce, SimpliGov, MS Dynamics and/or ServiceNow. Required 3 Years

Ability to adapt working style to ensure compliance with the State's and DHHS' methodologies Required

Strong Leadership, Organizational, Interpersonal And Time Management Skills. Required

Ability to act independently with sound business judgment, attention to detail and thrives in an environment with diverse communication styles Required

Demonstrated oral and written communication, presentation and problem-solving skills. Required

Experience With MS Office And Teams. Required 7 Years

Demonstrated experience with Waterfall, Agile and Hybrid software development frameworks. Required 5 Years

Demonstrated experience with vendor management on a medium or large IT project/system implementation. Required 8 Years

Knowledge of healthcare and managed care systems with an emphasis on behavioral health, developmental disabilities and substance use. Desired 5 Years

State/federal experience. Desired 7 Years

Results-oriented, self-motivated individual with a very strong work ethic. Required

Job Description:

NCDHHS ITD is seeking a Sr. Specialist for a critical project to replace an on-premises custom-built solution to a new web-based incident reporting application/information system on the SimpliGov platform.

Knowledge, Skills And Abilities /Competencies

• Experience configuring and building complex workflow automation applications using low-code-no-code platforms.
• Experience developing custom objects, workflows, validation & business rules, and trigger notifications.
• Any System Administrator, Developer, certifications experience is preferred.
• Understandingof Software Development Life Cycle (SDLC) concepts and process
• Experiencewith Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio), MicrosoftPower BI and Microsoft Project
• Experiencecreating dashboards and reports
• Experiencewith integration tools such as Boomi
• Experiencewith data conversion
• Experienceor working knowledge of managing and maintaining Active Directory integration and importing users and associated AD attributes along with SSO integrations.
• Experiencewith SharePoint end user experience, sites, libraries, lists and groups
• Must have previous experience in working with State/Government ecosystems preferably in Healthcare/Mental Health/Medicare & Medicaid environments and have worked on projects with tight deadlines and not-to-exceed budgets.
• Must have strong familiarity with agile methodology, tools, and frameworks, i.e., Scrum, Kanban
• Participate in and own SCRUM ceremonies along with the Project Manager and Business Analyst.
• Experience with software implementation projects and with Cloud technologies
• Ability to evaluate existing small-scale .NETapplications (C#, ), understand their business processes, and determine the most suitable modernization platform and rewrite them into modern platforms such as SimpliGov, Power Apps, ServiceNow, or Salesforce.
• Strong skills in reverse-engineering legacy applications to capture requirements, workflows, and user needs before redesign.
• Experience moving on-prem SQL Server databases to Azure Cloud, including schema migration, ETL, and validation.
• Migrating SAS/Access-based reports into Power BI for automation and interactive dashboards.
• Familiarity with Azure Data Factory, Azure SQLDatabase, Synapse Analytics, and Blob Storage

Responsibilities

• The experienced developer will work on application development, integration development and maintenance of the application.
• This individual will collaborate with stakeholders and other Agile team members to develop reliable, secure configuration from inception to completion, ensuring alignment with organizational goals
• Provide support and troubleshooting for ongoing development issues reported by users during testing.
• The resource will test finished incremental components and provide feedback to the vendor.
• Regularly monitor the SimpliGov environment to ensure system health, uptime, and performance
• MonitorAPIs and Integrations
• Assisting in performing functional and integrated testing
• Preparing and maintaining project documentation and artifacts including analysis, reports, and user documentation
• Supporting required system go-live activities
• Attending Project meetings and own SCRUM deliverables.
• Assess and re-engineer small-scale .NET applications into Power Apps, ServiceNow, Salesforce or SimpliGov ensuring business logic is preserved and optimized.
• Work with stakeholders to document current business processes embedded in legacy applications and translate them into modern workflows.
• Execute SQL Server → Azure Cloud migrations, ensuring data integrity and performance.
• Transition SAS/Access reports into Power BI dashboards with automation.
• Prepare and maintain project artifacts, reports, and user documentation

Contractor will perform other project related work as required under Project and Portfolio Manager’s direction.