Senior ServiceNow Developer

PTR Global is seeking a skilled ServiceNow Specialist with deep expertise in Customer Service Management (CSM). The role involves designing, building, and optimizing ServiceNow solutions to enhance customer service operations and streamline system interoperability.

Responsibilities

• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally to ensure project meets business objectives and compliance standards
• Support test and deployment of new products and features
• Participate in code reviews
• Customize and configure the ServiceNow CSM module, including case management, SLAs, entitlements, and playbooks
• Develop and maintain ServiceNow Mobile Apps using Mobile Studio, Mobile Cards, Layouts, Navigation Menus, and Data Items
• Create custom applications, workflows, and process automations using ServiceNow development best practices
• Implement UI Policies, Business Rules, and custom scripts for platform logic and automation
• Design and implement robust integrations with external systems via REST, SOAP, and IntegrationHub
• Manage data exchange between ServiceNow and third-party tools
• Ensure integration security, performance, and data consistency
• Design and develop custom mobile app experiences for field teams, agents, and customers using ServiceNow's mobile capabilities
• Ensure mobile applications are responsive, intuitive, and aligned with business workflows
• Leverage mobile platform features like Push Notifications, Offline Data Sync, QR/Barcode Scanning, and Geolocation when needed
• Test and optimize mobile applications for performance and usability across different devices
• Work with business stakeholders to gather and refine requirements
• Provide input during sprint planning and agile ceremonies
• Ensure compliance with coding and platform standards
• Assist with platform upgrades, patching, and testing to ensure business continuity

Skills

• Bachelor's degree in Computer Science (or related field)
• 3+ years of relevant work experience
• Expertise in Object Oriented Design, Database Design, and XML Schema
• Experience with Agile or Scrum software development methodologies
• Ability to multi-task, organize, and prioritize work
• 3+ years of hands-on ServiceNow development experience
• Strong knowledge of Customer Service Management (CSM)
• Experience with ServiceNow Mobile App Development
• Proven success with third-party integrations using REST, SOAP, IntegrationHub, etc
• Certifications including ServiceNow System Administrator and ServiceNow Application Developer
• Proficient in JavaScript, HTML, and mobile-specific design patterns
• Familiarity with platform features such as Flow Designer, UI Builder, Service Portal, and App Engine Studio
• Experience developing and deploying mobile apps within ServiceNow's mobile framework

Company Overview

• Engage with the largest Latina-owned IT & Professional staffing provider in the U.S. It was founded in 1996, and is headquartered in , with a workforce of 201-500 employees. Its website is https://www.ptrglobal.com.