ServiceNow Platform Administrator

ServiceNow Platform Administrator

The role of a ServiceNow Platform Administrator includes:

• Managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs.
• Tier 1 support of ServiceNow Platform Incidents, identifying issues further troubleshooting efforts collaborating with stakeholders address system problems serve as backup respond user requests system needs upgrades handle more complex requests troubleshoot resolve complex problems efficiently little supervision also troubleshoot integration issues such account API's User Management Certs etc manage Dashboards reports provide insights into platform usage license allocations performance support data driven decision making by reviewing various system log files HIWAVE management proficiency in ServiceNow administration development knowledge scripting languages JavaScript HTML CSS strong analytical skills diagnose resolve technical issues communicate effectively technical non-technical stakeholders prior experience IT Service Management ITSM