ServiceNow Lead - ITSM and HRSD

Job Description:

The role is responsible for leading the design, development, and implementation of ServiceNow solutions with a strong focus on IT Service Management and HR Service Delivery modules. This position oversees solution architecture, integrations, platform governance, technical delivery, and production support activities to ensure scalable and high-quality ServiceNow implementations.

Responsibilities:

• Lead end-to-end ServiceNow support or implementations for ITSM and HRSD.
• Translate business requirements into scalable and compliant technical solutions.
• Define and maintain platform architecture, data models, and integration designs.
• Configure and customize ServiceNow modules using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and Integration Hub.
• Design and manage integrations between ServiceNow and external systems (REST, SOAP, MID Server, OAuth).

Required Skills:

• 10+ years of hands-on ServiceNow implementation experience.
• Must have 5+ years of hands-on experience in ITSM and HRSD modules.
• Proficiency in JavaScript, Glide API, Flow Designer, ATF, and Scoped Apps.
• Experience designing HR Case Management, Employee Service Center portals, HR Knowledge & Services.
• Experience with ServiceNow Integration Hub and REST/SOAP API integrations.

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow ITSM Implementation Specialist
• ServiceNow HRSD Implementation Specialist
• ITIL v3/v4 Foundation

Job Type: Contract

Pay: $70.00 - $90.00 per hour

Expected hours: 40 per week

Work Location: Hybrid remote in Denver, CO 80202