ServiceNow LSD (Legal Service Delivery) Architect - Raritan, NJ

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ServiceNow LSD (Legal Service Delivery) Architect

Location: Raritan, NJ (Onsite)

Duration: 12+ Months

JD: Seeking an experienced ServiceNow LSD (Legal Service Delivery) Architect to lead the design, architecture, and implementation of Legal Service Delivery solutions on the ServiceNow platform, supporting enterprise legal operations and workflows.

Key Responsibilities:

• Architect and design ServiceNow Legal Service Delivery (LSD) solutions for enterprise legal teams.
• Lead end-to-end implementation of legal workflows including legal intake, matter management, contract lifecycle, and approvals.
• Define solution architecture, best practices, and governance standards.
• Collaborate with legal stakeholders, business teams, and ServiceNow developers.
• Review and guide configuration, customization, and integrations.
• Ensure scalability, security, and compliance with enterprise standards.

Required Skills & Experience:

• 8–12+ years of ServiceNow experience with strong expertise in Legal Service Delivery (LSD).
• Hands-on experience architecting and implementing ServiceNow LSD modules.
• Deep understanding of legal processes, workflows, SLAs, and reporting.
• Strong ServiceNow platform knowledge (workflows, integrations, data model).
• Excellent stakeholder communication and leadership skills.

Nice to Have:

• ServiceNow Architect and/or LSD-specific certifications.
• Prior experience working onsite with enterprise legal teams.

Thanks & Regards!

Harish Kumar

Recruitment Manager - Mergen IT Services

MERGEN

ServiceNow CoE - Build for the 'Now' era

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