ServiceNow Business Analyst

ASRC Federal is a leading government contractor furthering missions in space and defense. ServiceNow Business Analyst - Senior

• Serve as a subject matter expert on the ServiceNow platform with deep knowledge of its capabilities and use cases.
• Work directly with Army stakeholders to capture business requirements document needs translate them into functional specifications for developers.
• Create documentation user stories acceptance criteria process flows support Help Desk ticket triage user inquiries platform issue resolution lead organizational studies process improvement initiatives optimize Army workflows using ServiceNoAdvise leadership adoption strategies best practices expanding platform useSupport validation solutions ensure alignment user requirements Army standard