ServiceNow Operational Business Analyst

The ServiceNow Operational Business Analyst role is a crucial position that ensures the smooth operation of our ServiceNow Platform. This role involves coordinating with cross-functional teams, communicating effectively with stakeholders, and implementing processes to prevent future incidents.

• Incident Lifecycle Management: Manage the entire lifecycle of incidents from detection to resolution, ensuring minimal disruption to business operations.
• Operational Troubleshooting: Quickly identify and resolve IT operational issues that pertain to the ServiceNow Platform to minimize downtime and maintain business continuity.