ServiceNow Developer - IT Service Management Specialist

ServiceNow Developer - IT Service Management Specialist, EIS Platform Engineering & Ops, Enterprise Technology & Experience

Full-Time, Springfield Hybrid

The Opportunity

Join our dynamic IT Service Management (ITSM) team as a ServiceNow Developer! We are looking for a talented individual who excels in scripting, coding, and configuring the ServiceNow platform to fulfill project deliverables and adapt to evolving business needs.

The Team

This position plays a crucial role in supporting and collaborating across multiple ITSM disciplines, including Incident, Problem, Change, Configuration Management, and IT Asset Management, which rely on various ServiceNow modules.

Your Impact:

• Develop, script, and code in the ServiceNow platform to achieve project objectives.
• Continuously adapt and refine code to meet changing business requirements.
• Manage core system configuration and respond to day-to-day user requests and incidents.
• Configure key ServiceNow modules such as Service Catalog, ITSM, Asset, Integration Hub, CMDB Discovery, and Service Mapping.
• Implement and maintain service graph connectors.
• Utilize Flow Designer to enhance the service catalog while transitioning from traditional workflows.
• Offer technical guidance on existing workflows to promote efficiency and streamlining.
• Oversee the ServiceNow upgrade cycle, including testing using the Automated Test Framework.
• Keep current with ServiceNow products, including version upgrades and new features.
• Develop solutions for a variety of moderately complex challenges.
• Contribute towards achieving organizational projects and goals.
• Ensure solutions documentation is accurate and up to date; develop test plans and keep standard operating procedures updated.

Minimum Qualifications

• Bachelor's Degree.
• 5+ years of experience configuring and troubleshooting technical ServiceNow solutions.
• 1+ years of JavaScript experience, particularly with the ServiceNow platform.
• 1+ years of experience with web service protocols such as SOAP, REST, JSON, or Kafka.

Ideal Qualifications

• Proven track record in configuring and managing various ServiceNow modules.
• Strong scripting and coding capabilities within the ServiceNow platform.
• Proven ability to adapt code in line with evolving business needs.
• Knowledge of Flow Designer and the Automated Test Framework; strong understanding of ITAM, ITSM, and CMDB solutions.
• Excellent problem-solving skills with an emphasis on efficiency and process improvement.
• Capacity to provide technical insights to team members and stakeholders.
• Experience managing system upgrades and maintaining knowledge of ServiceNow enhancements.
• ServiceNow Application Developer Certification is a plus.

What You Can Expect at MassMutual and Your Team

• Regular collaboration with the Platform Engineering & Ops.
• Focused one-on-one time with your manager to support your career growth.
• Networking opportunities through Business Resource Groups focused on diverse communities.
• Access to a wealth of learning content through various platforms.
• Work in an environment that values ethics and integrity, with industry-leading pay and benefits.

MassMutual is an equal opportunity employer, welcoming applications from all individuals.

If you require accommodations to complete the application process, please contact us with the specifics of the assistance you need.

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