Systems Administrator - ServiceNow

World Wide Technology is a global technology solutions provider leading the AI and Digital Revolution. The ServiceNow System Administrator is responsible for the configuration, maintenance, and support of the ServiceNow platform, ensuring platform stability and usability while managing user access and supporting development tasks.

Responsibilities

• Manage user accounts, groups, roles, and access control (ACLs)
• Support data integrity by establishing controls, automations, and monitoring to keep information accurate and consistent
• Monitor system performance and proactively address potential health issues
• Manage and maintain MID Servers, including installation, configuration, upgrades, and ongoing health monitoring
• Configure forms, fields, tables, UI policies, business rules, notifications, and workflows
• Maintain Service Catalog items, Request Workflows / Flows
• Support developers by configuring and testing new features, integrations, and applications
• Provide for ServiceNow-related incidents and requests
• Troubleshoot and resolve technical issues in a timely manner
• Support Change Management processes and maintain compliance with ITSM best practices
• Schedule and Support platform upgrades and patches by testing functionality, resolving conflicts, and coordinating with stakeholders
• Ensure all customizations are documented and compatible with future releases
• Ensure adherence to ServiceNow best practices and organizational standards
• Maintain documentation of configurations, processes, and procedures
• Provide user training and support for ServiceNow capabilities

Skills

• A minimum of 2-4 years of experience supporting and administering the ServiceNow platform
• ServiceNow Certified System Administrator (required)
• ITIL® Foundation Certification (required)
• Strong understanding of standard processes, ServiceNow architecture, and platform capabilities
• Experience configuring core ServiceNow components (e.g., business rules, UI policies, ACLs)
• Ability to troubleshoot system issues and coordinate with internal teams or vendors to resolve them
• Basic understanding of scripting (JavaScript), integrations, and development lifecycle within ServiceNow
• Excellent communication, documentation, and collaboration skills
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Willingness to participate in on-call rotations as needed
• Troubleshoot MID Server connectivity issues and support integrations that rely on MID Servers
• US Citizenship required for our Federal environment
• Bachelor's degree (preferred); equivalent combination of education, training, and experience may be considered

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Company Overview

• World Wide Technology provides technology and supply chain solutions for large public and private organizations. It was founded in 1990, and is headquartered in Maryland Heights, Missouri, USA, with a workforce of 10001+ employees. Its website is http://www.wwt.com.