ITSM Developer
University of Texas at Tyler
Tyler, TXPosted 14 hours ago
ITSM Developer
Full-time/40 Hours per Week
Salary Commensurate with experience.
Hiring Department Information Technology
Location UT Tyler Health Science Center
Required Application Materials A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.
Important Instructions: When prompted to upload your "resume", upload your combined documents as one file.
- Please do not upload documents to "Cover Letter" or "References". If the required application materials were not uploaded at the "resume" prompt, please withdraw your application, and re-apply to upload your combined documents as one file.
Job Summary The ServiceNow Analyst analyzes, builds, maintains, and develops enhancements to mature the UT Tyler ServiceNow platform. The position works to gather requirements, complete design, develop, and implement ServiceNow and other information and IT service management solutions.
Major Responsibilities/Duties/Critical Tasks
- Develops, scripts, and deploys automation projects in ServiceNow.
- Collaborates with departments to gather requirements, complete design, manage and develop reporting, and documentation. Expands and modifies the system to serve new purposes and/or improve workflow.
- Provides training for ServiceNow users and service team.
- Provides technical support and documentation for ServiceNow issues, requests, and processes.
- Performs testing cycles, adhere to change management, and ensure best practices.
- Assists with ServiceNow patch and upgrade processes.
- Creates and maintains documentation of development details and updates and changes as needed. Required Education/Experience
- Associates degree in a related field is required.
- Two (2) years' experience in IT service/helpdesk or related field is required. An equivalent combination of education and experience may be accepted.
- Bachelor's degree in related field with 2 years' experience is preferred. Accompanying Knowledge, Skills, Abilities and Competencies
- JavaScript knowledge and familiarity with programming concepts is required. Knowledge of HTML, CSS, AngularJS, and familiarity and/or knowledge of ServiceNow platform is preferred.
- Knowledge of ITIL best practices or other continuous improvement framework. Experience using best practices and processes of change management to implement and manage service management processes in a support ticketing system.
- Working knowledge of security protocols, and the software development lifecycle.
- Attention to detail, highly organized, and ability to achieve results under limited direction.
- Strong interpersonal and relationship building skills. About The University of Texas at Tyler and UT Tyler Health Science Center The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.
Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.
Providing exceptional patient care, comprehensive education and innovative research, The University of Texas at Tyler Health Science Center and UT Health East Texas combine to serve as the university medical center for Northeast Texas and beyond.
For more information, please visit https://www.uttyler.edu/about.
Additional Information The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.
Clinical Position Requirements Clinical positions may be required to complete a pre-employment health screening, following a contingent job offer, to determine whether they possess the physical capabilities needed to safely fulfill the specific demands of the position. Additionally, clinical positions require compliance with the University's Vaccine Preventable Disease Policy.
EEO Statement The University of Texas at Tyler is an Equal Employment Opportunity Employer.
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