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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow stands as a global market leader, providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. Join us as we pursue our mission to make the world work better for everyone.

Job Description

We're transforming from a traditional IT department to a Digital Technology leader, focusing on innovation, AI-driven automation, and delivering exceptional customer and employee experiences. Our goal is to help ServiceNow become the leading enterprise software company of the 21st century. We co-create and showcase our products to achieve this vision. Working in ServiceNow Digital Technology means working for our employees and customers.

As a Technical Product Manager, you will drive the success of our Entitlement Management Systems (EMS) products by aligning technology with business goals. Your responsibilities include defining the product roadmap, gathering and prioritizing requirements, and collaborating with cross-functional teams to develop and launch products.

Your focus will be on delivering innovative, high-quality solutions that meet stakeholder needs. Experience in Quote-to-Order processes and subscription lifecycle management is required.

Key Responsibilities

• Product Strategy and Roadmap: Develop and communicate a product vision aligned with company objectives. Create and maintain a roadmap for product evolution.
• Requirement Gathering and Prioritization: Collaborate with stakeholders to gather and prioritize requirements. Define user stories, use cases, and acceptance criteria.
• Technical Understanding: Deep understanding of the technology stack, architecture, and constraints related to SAP Entitlement Management. Work closely with engineering teams to ensure feasibility.
• Cross-Functional Collaboration: Work with development, QA, and operations teams to ensure successful delivery. Foster effective communication.
• Product Development Oversight: Monitor progress, ensure schedules are met, and make critical decisions to stay on track.
• Performance Metrics and Analysis: Establish KPIs to measure success and iterate based on data insights.
• Customer Feedback and Iteration: Gather stakeholder feedback, identify improvement opportunities, and iterate on features.

Qualifications

• Experience integrating AI into workflows, decision-making, or problem-solving using AI tools or automation.
• 8+ years in software product management.
• Business process expertise in Quote-to-Order and Subscription Lifecycle Management.
• Proven ability to gather requirements and develop product roadmaps.
• Strong technical background and communication skills with engineering teams.
• Experience managing SaaS products and vendors.
• Proficiency with Agile/Scrum methodologies.
• Analytical and problem-solving skills.
• Leadership and communication abilities.
• Ability to adapt in a fast-paced environment.
• Customer-centric mindset with experience building relationships.
• Bachelor's degree in Computer Science, Engineering, Business, or related field.

We offer a competitive salary range of $163,600 - $286,300, plus equity, incentives, and benefits, depending on location and experience. Benefits include health plans, 401(k), ESPP, flexible time off, and family leave programs.

Additional Information

Work Personas: We support flexible, remote, and in-office work depending on the role.

Equal Opportunity Employer: ServiceNow is committed to diversity and inclusion. All qualified applicants will be considered regardless of race, gender, or background.

Accommodations: We provide accessible application processes. Contact for assistance.

Export Regulations: Some roles may require export license approval due to controlled technology regulations.

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