Jr ServiceNow IT Asset Management (HAM/SAM) Analyst---W2 Requirement---Need Locals of North Carolina

ServiceNow IT Asset Management (HAM/SAM) Analyst

Remote, with occasional on-site presence required

Duration: 12+ Months (Extension Possible)

Any visa is fine & jr role

Note:-

Candidates must be located within 1 hour driving distance of Salisbury, NC

Acceptable locations: Charlotte, NC or Greensboro / Winston-Salem, NC area

Position Overview

We are seeking a detail-oriented and proactive ServiceNow IT Asset Management (ITAM) Analyst with strong experience in Hardware Asset Management (HAM) and Software Asset Management (SAM). The ideal candidate will support enterprise IT asset operations by maintaining accurate asset data, improving CMDB integrity, and driving compliance through effective lifecycle and process management using the ServiceNow platform.

Key Responsibilities

Asset Lifecycle Management

Track and manage the full lifecycle of IT hardware assets (laptops, desktops, servers, peripherals) from procurement through disposal

Ensure accurate asset status, ownership, and lifecycle stage tracking

ServiceNow ITAM & CMDB Management

Maintain and update asset records within ServiceNow ITAM modules (HAM/SAM)

Perform data cleanup, normalization, and bulk updates

Support CMDB accuracy and integrity, ensuring alignment with asset data

Inventory & Audit Management

Conduct regular audits and reconciliations of physical and digital inventories

Resolve discrepancies between inventory records and ServiceNow data

Procurement & Vendor Support

Assist with hardware procurement processes, including order tracking, vendor coordination, and receiving documentation

Support asset onboarding and tagging processes

Compliance, Reporting & Dashboards

Generate reports and dashboards related to asset utilization, compliance, and performance

Support internal and external audits related to asset governance

Documentation & Process Improvement

Create and maintain process documentation, policies, SOPs, and user guides

Identify opportunities to improve asset management workflows and controls

Stakeholder Collaboration & Communication

Partner with IT Support, Procurement, Finance, and Security teams

Lead meetings and presentations with internal stakeholders

Clearly communicate asset status, risks, and recommendations

Required Qualifications:-

3+ years of experience in:

IT Asset Management (ITAM)

Hardware Asset Management (HAM)

Software Asset Management (SAM)

Strong hands-on experience with ServiceNow ITAM and CMDB

Proven experience with data cleanup and bulk updates in ServiceNow

Experience creating process, policy, and procedural documentation

• Excellent communication, presentation, and stakeholder management skills

Best Regards,

Rajesh(Ken)

Cymansys Solutions LLC

Email: ken@cymansys.com