[Remote] ServiceNow GRC Support Specialist

Note: The job is a remote job and is open to candidates in USA. Smart IT Frame LLC connects top talent with leading organizations across the USA. The ServiceNow GRC Support Specialist provides technical expertise and administration for the ServiceNow Governance, Risk, and Compliance suite, ensuring effective support for risk assessment methodologies and compliance requirements while delivering high-quality technical support to end-users.

Responsibilities

• Provide Tier 2/3 support for GRC modules, including Policy & Compliance, Risk Management, Audit Management, and Vendor Risk Management
• Manage and update Entity Types, Authority Documents, Control Objectives, and Risk Frameworks
• Build and troubleshoot GRC-specific workflows, UI Policies, Business Rules, and ACLs to ensure data security and process integrity
• Assist in the testing and deployment of ServiceNow platform upgrades, specifically checking for impacts on GRC customizations
• Create and maintain GRC dashboards and reports for stakeholders (Audit, Risk, and C-Suite) to provide real-time visibility into the risk posture
• Facilitate the remediation task process by tracking identified issues and ensuring they are assigned to the correct owners
• Support integrations between GRC and other modules like ITSM (Change Management) or SecOps (Vulnerability Response)

Skills

• Proficiency in JavaScript, Flow Designer, and Integration Hub
• Deep understanding of the Integrated Risk Management (IRM) data model and how Citations, Policies, and Controls interact
• Experience with import sets and Transform Maps to load external regulatory data or audit evidence

Company Overview

• Smart IT Frame is a leading NMSDC-certified staffing partner, founded in 2012 and headquartered in Somerset, New Jersey. It was founded in 2012, and is headquartered in Somerset, New Jersey, USA, with a workforce of 501-1000 employees. Its website is https://www.smartitframe.com.

Company H1B Sponsorship

• Smart IT Frame LLC has a track record of offering H1B sponsorships, with 11 in 2025, 9 in 2024, 11 in 2023, 8 in 2022, 9 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.