TSM or ITSM/CSM, TSOM or ITOM _ CMEADMEW

ECMS REQ ID/ Unique ID

547183

PU

CMEADMEW

Number of Openings

1

Country

India

Detailed JD (Roles and Responsibilities)

Role Summary:

Mandatory hands-on experience with ServiceNow TSM or ITSM/CSM, TSOM or ITOM modules. Must have practical experience in ServiceNow integrations across using REST, SOAP, and Kafka. Proficiency in Now Assist GenAI and Agentic AI Orchestration is required. Exposure to the telecom domain is desirable, along with knowledge of TAM and SID frameworks and familiarity with popular telecom services such as Voice, Broadband, and VPN across wired and wireless networks.

Key Responsibilities:

Within the ServiceNow space, we are seeking a specialized development professional who can take full ownership of development tasks and execute them independently. The ideal candidate will guide the team on technical architecture, lead and mentor team members, and possess strong expertise in development, troubleshooting, and deployment best practices

Ability to design technical solutions from BA requirements and independently handle complex tasks.

Maintain in-depth knowledge of ServiceNow capabilities, performance, and limitations across the latest releases.

Strong experience with agile methodologies (scrum, user stories, sprint model), proficiency in JIRA and Confluence.

Strong communication and client-facing skills.

Total Experience

8 to 10 years

Relevant Experience

8 years

Mandatory skills

• ServiceNow specialized developer with experience in ServiceNow applications/modules of TSM [or CSM/ITSM], TSOM [or ITOM].
• Extensive experience in ServiceNow development, including Scoped Applications, Flow Designer, Integration Hub, and Scripting.
• Hands-on experience with Now Assist Gen AI features.
• Experience in Agentic AI Orchestration using Now Assist Skill Kit

Desired skills

Domain (Industry)

Telecom

Work Location

Hyderabad

Background checK (Before onboarding / After onboarding)

Preferred : Post Onboarding

BGV Vendor

Any

Mode of Interview- Telephonic/Face to Face/Video Interview

Video mode