ServiceNow - IT/OT Asset Management Manager - Tech Consulting - Open Location

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. ServiceNow Consulting Manager – IT and Operational Technology (OT) Asset Management

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY helps prestigious businesses worldwide with authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role, providing the competitive edge our clients need to overcome technical challenges. The opportunity

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, offering the chance to showcase your ability to motivate and develop your team, establish and maintain client relationships, grow consulting and leadership skills, and build a career‑defined experience.

In this role you will be responsible for identifying and defining user/customer requirements focusing on developing user interfaces (UI) across mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services aligned with business requirements. Your key responsibilities

As a Manager in Application Design and Development, you will lead the effective management and delivery of processes, solutions, and projects, ensuring quality and risk management. You will engage regularly with external clients, participate in working sessions, and lead workstreams from planning through execution and closure. Travel may be required as needed.

• Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Provide direction and feedback to team members, ensuring successful task completion. Skills and attributes for success

Manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore consultants.

• Build and foster client relationships and demonstrate EY services value.
• Make fact‑based decisions and resolve conflicts with excellent business acumen.
• Provide guidance and industry‑leading practice expertise for ServiceNow IT/OM Asset Management implementations.
• Analyze an organization’s IT/OM Asset Management people, process, and technology capabilities; recommend leading practices and contribute strategic roadmaps.
• Advise on connectivity of CMDB and ITOM to ITSM processes.
• Lead client process and design sessions; facilitate requirements workshops.
• Experience in waterfall and agile delivery models; support planning, status reporting, budgets, and risk logs.
• Support pre‑sales activities, including proposals and estimates.
• Create high‑quality deliverables and project artifacts. To qualify for the role, you must have
• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically no less than 4‑6 years of relevant ServiceNow IT/OM Asset Management project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications: - ServiceNow Certified Implementation Specialist – Hardware Asset Management - ServiceNow Certified Implementation Specialist – Software Asset Management - ServiceNow Certified Implementation Specialist – Data Foundations
• 5+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs. Ideally, you’ll also have
• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• ServiceNow Certified Implementation Specialist – Discovery.
• ServiceNow Certified Implementation Specialist – Vulnerability Response.
• Performance analytics and reporting experience – certifications are a plus.
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower). What we look for

Individuals with technical proficiency, emotional agility, digital fluency, and commercial acumen. Top performers build trust with clients, lead teams through change, and drive innovation. What we offer you

Career development with future‑focused skills, world‑class experiences, flexibility, and a diverse, inclusive culture of globally connected teams.

• A comprehensive compensation and benefits package: base salary ranges US $142,600–$261,500; NYC $171,200–$297,200, etc. Includes medical and dental coverage, pension and 401(k), paid time off.
• Hybrid model: most people in client‑serving roles work together in person 40‑60% of the time.
• Flexible vacation policy; time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves. Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an ongoing basis.

For those living in California, please click here for additional information.

EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or requesting an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries and finally Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.