CSM Tech Lead for ServiceNow

Duration: 6+ Months Location: 100% Remote

Key Responsibilities

• Lead and contribute as a hands-on full-stack ServiceNow developer within an Agile/Scrum framework.
• Design, develop, and customize solutions within ServiceNow CSM and SOM modules.
• Build and extend UI Builder experiences, playbooks, and workspace components.
• Develop and maintain integrations with external systems using REST, SOAP, and MID Server where applicable.
• Review code for quality, performance, security, and adherence to best practices.
• Mentor junior developers and guide the team on ServiceNow standards and design patterns.
• Participate in story grooming, technical solutioning, and architectural discussions.
• Collaborate closely with Product Owners, Architects, and Business Stakeholders.
• Support deployment, testing, and post-production stabilization activities.

Required Skills:

• Must have 10+ years of hands-on experience as a ServiceNow Developer.
• Proven experience working with ServiceNow CSM (Customer Service Management); SOM experience is a plus.
• Solid experience in UI Builder (UIB) development and workspace customization.
• Experience building Custom UI components and widgets, Playbooks and flows, Script Includes, Business Rules, and Client Scripts.
• Strong understanding of ServiceNow data model and platform architecture.
• Experience with integrations (REST, JSON, OAuth, APIs).
• Experience working in Agile/Scrum teams.