ServiceNow System Administration Professional

• We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.

Key Responsibilities:

• Platform Administration:
• Manage user access and permissions
• Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Implement and maintain workflows, business rules, and UI policies
• Troubleshoot and resolve system issues
• Monitor system performance and optimize as needed
• Service Catalog Management:
• Create, maintain, and publish service catalog items
• Configure approval workflows and notifications
• Manage service offerings and their lifecycle
• Reporting and Analytics:
• Design, develop, and maintain reports and dashboards
• Analyze data to identify trends and insights
• Generate ad-hoc reports as needed
• Integration:
• Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)
• Configure inbound and outbound integrations
• Upgrade and Patch Management:
• Plan and execute ServiceNow upgrades and patch installations
• Test and validate upgrades to ensure system stability
• Best Practices:
• Adhere to ServiceNow best practices and standards
• Stay up-to-date with the latest ServiceNow features and functionalities
• Required Skills and Qualifications:
• 5+ years of experience in ServiceNow administration
• Strong understanding of ITIL processes
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)
• Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)
• Ability to troubleshoot and resolve technical issues
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• ServiceNow certifications (e.g., Certified System Administrator)
• Experience with ServiceNow integration with other systems
• Knowledge of ITIL v4