Manager-Technology (Servicenow, ITSM)

Job Description:

Key Responsibilities:

• Own the overall roadmap, and execution for ServiceNow projects , ensuring project is executed on time with quality
• Lead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to
• Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes
• Optimize performance, scalability, and security of ServiceNow environments
• Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging
• Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals
• Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives
• Effective project management thru KPIs
• Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations
• Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a collaborative and inclusive work environment to attract and retain top talent.
• Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field (Master's degree preferred).
• 12+ years of experience in software development, with at least 3 years in a leadership role managing ServiceNow development and support programs.
• In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub
• Strong development skills in Java and JavaScript
• Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)
• Microservices architecture: design and deployment experience in distributed systems
• Proficiency in Unix Shell Scripting for systems integration and automation
• Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus
• Demonstrated leadership managing teams, driving delivery, and guiding technical strategy
• Strong stakeholder engagement, communication, and influencing abilities
• ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA.) strongly preferred

Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plus

Weekly Hours: 40

Time Type: Regular

Location: IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.