Servicenow Solution

JOB DESCRIPTION

• *Experience**:

• 5-7 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization

• 2 to 3 years experience in implementation/configuration of ServiceNow ITSM solution

• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions

• Lead at least a couple of Implementation projects in ITSM area, 1 complete Implementation lifecycle for ServiceNow

• Past work experience with industry leading providers of ITSM tools

• *Responsibilities**:

• Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests

• Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.

• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

• Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues

• Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now

• Follows up on outstanding development needs and provides timely status reports to the project manager

• Advises on options, risk and impacts on business/ITIL processes

• Communicates technical problems and solutions to both technical and non-technical audiences

• *Skills Overview**:

• ServiceNow platform implementation, development, support, enhancement

• ServiceNow Discovery Configuration, Run Book Automation preferred

• Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS

• Strong customer service and excellent verbal/written communication

• Excellent attention to details, ability to multitask, and effective time management skills

• ITIL certified desired

• *Salary**: Up to ₹1,500,000.00 per year

Jadwal:

• Day shift

Tunjangan:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Provident Fund
• Work from home

Upah Tambahan:

• Commission pay

• Joining bonus

• Yearly bonus

• *Experience**:

• total work: 2 years (preferred)

License/Certification:

• ITSM/Servicenow certification (preferred)